What this website is, what it is not, and the practical rules around appointments, cancellations, pricing and gift cards. Written to be read, not to be skipped.
This website is operated by Laura Patterson / Laura Sue Esthetics, at 2310 U.S. Highway 2 E, Suite 1, Kalispell, MT 59901. Where these terms say "we", "us" or "Mökki", they mean Laura Patterson / Laura Sue Esthetics.
By using this website, chatting with our assistant, or booking a treatment with us, you agree to these terms. If you do not agree with them, please do not use the site, and call us instead on (406) 500-7210 so we can talk it through.
This site exists to tell you who we are, what we offer, and how to reach us, and to let you start a booking. The treatment descriptions, blog articles and FAQ answers are written to be genuinely useful, but they are general information about treatments in the abstract. They are not a plan for your skin.
We try hard to keep the site accurate and current. Prices, services, hours and availability can change, and occasionally something on the site will be out of date before we catch it. If something matters to your decision, please confirm it with us directly before you rely on it.
Nothing on this website, and nothing said by our chat assistant, is medical advice, diagnosis, or treatment. It does not create a patient relationship and it is not a substitute for a consultation with a qualified professional.
Do not delay seeking medical advice, and do not stop or change any medication, because of something you read here. If you are having a medical emergency, call 911. Our website, our chat assistant and our text line are not monitored for emergencies.
Every treatment we offer begins with an assessment. Whether a treatment is appropriate for you, at what intensity, and on what timeline, is decided in person by our team after looking at your skin and going through your history with you.
We may decline or postpone a treatment if we do not believe it is safe or suitable for you, and we may recommend something different from what you came in asking for. That is the point of the consultation, and it is not negotiable.
You are responsible for giving us accurate and complete information about your health, medications, allergies, pregnancy or breastfeeding status, and any previous treatments, before we begin. We can only keep you safe based on what you tell us.
Results vary. Skin is individual. Nothing on this website, in a consultation, or in any before-and-after photograph is a promise of a particular outcome for you, and no result is guaranteed.
Choose your treatment through online booking, call (406) 500-7210, or ask Bella for help. An appointment is confirmed when you receive a confirmation from us. If you do not get one, assume you are not booked, and please contact us.
Most appointment locations follow the day you choose: Monday and Tuesday are in Kalispell, and Wednesday, Thursday and Friday are in Columbia Falls. Friday laser appointments from 5:00 to 7:00 PM are the exception and take place in Kalispell. We are closed Saturday and Sunday.
Please arrive on time. If you arrive late we will do what we can, but we may have to shorten your treatment so the next client is not kept waiting, or reschedule you.
Our time is booked out for you specifically, so late changes cost us an appointment we could have given to someone else. Please give us as much notice as you can.
Life happens, and we would always rather you told us than simply did not arrive. If something genuinely unavoidable comes up, call us and talk to us about it.
Prices shown on this website are current at the time of publication and may change. New-client introductory prices are for a first visit and are not combinable with other offers unless we say so.
Some treatments are quoted rather than listed because the price depends on your plan. You will always be told the price before treatment begins, and you are free to say no.
Payment is due at the time of service unless we have agreed otherwise in writing. Payments are processed through our booking and payment provider.
Gift cards are sold and redeemed through our booking system, which tracks the balance. A gift card can be used toward services and, once the online shop opens, retail products.
If you are unsure of a balance, call us and we will look it up.
The chat assistant on this website is called Bella. Bella is automated software, provided by Hello Bella, the platform we use to run our front desk. Bella is not a person and is not a clinician.
To book, Bella will ask for your name and mobile number. How we handle that is set out in our Privacy Policy. You can always ask to speak to a person instead.
Laura Sue Esthetics SMS program. Providing a mobile number while booking authorizes operational texts related to that appointment, including confirmations, reminders, rescheduling and cancellation updates, treatment consent links, and replies to your questions. Tell us if you do not want appointment texts. Promotional messages require a separate recorded or signed electronic agreement and may include client-only offers, treatment promotions, and seasonal savings. Promotional permission is not a condition of booking, treatment, or purchase.
Message frequency and charges. Message frequency varies based on your appointments, activity and selected message categories. Message and data rates may apply to messages sent to you and messages you send to us. Contact your wireless provider with questions about your text or data plan.
Opt out. You can cancel the SMS service at any time by texting STOP to (406) 412-4495 or replying STOP to a message from us. We will send a confirmation that you have been unsubscribed. After that confirmation, you will no longer receive messages from the SMS program unless you opt in again.
Opt in again. To ask to rejoin after opting out, contact us at the phone number or email below. We will confirm what is needed before messages resume.
Support. Reply HELP for assistance, call Laura Sue Esthetics at (406) 412-4495, or email mokkiaesthetics@gmail.com.
Privacy. For information about how we handle your information, read our Privacy Policy.
Please use this site for what it is for. Do not try to break into it, scrape it at a scale that degrades it for other people, send us malicious code, impersonate someone else, or use our chat assistant to abuse our team. We may block access if you do.
The text, photographs, logo, design and articles on this site belong to Laura Patterson / Laura Sue Esthetics or are used with permission, and are protected by copyright and trademark law. You are welcome to read, print and share pages for your own personal use, and to link to us. Please do not republish our content, copy our site, or use our name or logo commercially without our written permission. Brand and product names mentioned on this site, including UltraClear, belong to their respective owners and are named only to describe what we use.
Some links take you to other companies, such as Google Maps. We do not control those sites and are not responsible for their content or their handling of your information.
Carriers are not liable for delayed or undelivered messages.
This website is provided as it is. We do our best to keep it accurate and available, but we cannot promise it will always be up to date, uninterrupted, or error free.
To the fullest extent the law allows, we are not liable for any loss that results from relying on general information on this website, from the website being unavailable, or from an automated answer given by our chat assistant. That is precisely why we ask you to confirm anything that matters with a person, and why every treatment needs a consultation.
This section is about the website and its content. It is not an attempt to limit our responsibility for the care we actually provide to you in the treatment room, or to limit anything the law does not allow us to limit.
We may update these terms as the practice changes. The current version is always the one on this page, and the "last updated" date at the top tells you when it changed. Continuing to use the site after a change means you accept the updated terms.
These terms are governed by the laws of the State of Montana, without regard to its conflict of law rules. Any dispute arising out of these terms or your use of this website will be brought in the state or federal courts located in Flathead County, Montana, and you and we agree to that venue.
Questions about these terms, or about anything on this page? Please get in touch.
Mokki Aesthetics (Laura Patterson / Laura Sue Esthetics)
2310 U.S. Highway 2 E, Suite 1
Kalispell, MT 59901
Phone: (406) 500-7210
Email: mokkiaesthetics@gmail.com
See also our Privacy Policy.
